🌸 PRIVACY POLICY 🌸

AVOCADO.TOURS PRIVACY POLICY

Last Updated: 13 October 2026

Avocado.tours respects your privacy and is committed to handling personal information appropriately and responsibly.

This Privacy Policy explains how we collect, use, share, store and protect personal information when you visit our website, submit an enquiry, request a private journey or transport service, or otherwise communicate with us.

By using our website or voluntarily providing personal information to us, you acknowledge the practices described in this Privacy Policy.

​

1. About This Privacy Policy

 

This Privacy Policy applies to personal information handled by Avocado.tours, operated by Avocado Co., Ltd., in connection with our travel planning, private transport, customer support and related services.

We handle personal information in accordance with applicable laws and regulations, including Japan's Act on the Protection of Personal Information.

We aim to collect and use personal information only to the extent reasonably necessary for the purposes described in this Privacy Policy.

​

2. Information We Collect

 

Depending on how you use our website or services, we may collect information including:

​

• Your given name and family name

• Email address

• Telephone number and/or WhatsApp contact details

• Country or region

• Travel dates and intended travel duration

• Arrival location, starting city and destinations of interest

• Travel interests and preferred travel style

• Preferred hotel level

• Number of adults and children travelling

• Ages of children where relevant

• Child seat requests

• Number and type of luggage

• Transport requirements

• Dietary requirements, allergies or food preferences

• Mobility or accessibility requirements

• Special occasions, celebrations or other travel requests

• Information contained in enquiries, emails, telephone calls or other communications with us

• Information relating to an existing booking, quotation or travel arrangement

 

Our website and third-party service providers may also collect certain technical information automatically, such as IP address, browser type, device information, pages visited, access times and cookie or similar identifiers, where such technologies are used.

​

Sensitive or Special-Care Information

 

Some travel arrangements may require you to voluntarily provide information relating to health, allergies, accessibility or mobility requirements.

Please provide only the information reasonably necessary for us to arrange your requested services.

Where such information qualifies as special care-required personal information or is otherwise subject to additional legal protection, we will handle it in accordance with applicable legal requirements.

​

Information About Children

 

Where you provide information concerning a child travelling in your group, you should be the child's parent, guardian, or otherwise authorized to provide that information.

We request only information reasonably necessary for travel arrangements, such as age and child-seat requirements.

​

3. How We Collect Information

 

We may collect personal information when you:

​

• Submit a Plan Your Trip request

• Submit a private transport or charter request

• Contact us through our website

• Contact us by email, telephone, WhatsApp or other communication channels

• Request a quotation or travel proposal

• Confirm or modify a travel arrangement

• Communicate with our team regarding an existing enquiry or booking

• Voluntarily provide information necessary for us to arrange travel services

 

We may also receive information from travel companions, representatives or authorised persons acting on your behalf.

Information may additionally be generated through normal use of our website or services, including technical and device-related information collected through website technologies and service providers.

​

4. How We Use Your Information

 

We may use personal information for the following purposes:

​

Travel Enquiries and Planning

​

• To respond to your enquiry

• To understand your travel preferences and requirements

• To prepare suggested itineraries, journey proposals and quotations

• To recommend suitable destinations, experiences, accommodation or transport

• To communicate with you regarding your requested journey

​​

Transport Services

​

• To arrange airport transfers, point-to-point transport or private charter services

• To determine an appropriate vehicle based on passenger numbers, luggage and travel requirements

• To coordinate pickup locations, destinations and schedules

 

Travel Arrangements

​

• To arrange or coordinate accommodation, transportation, restaurants, cultural experiences, activities, guides and other requested travel services

• To communicate relevant travel requirements to service providers where necessary

• To manage confirmed arrangements, changes and cancellations

 

Customer Support

​

• To answer questions

• To provide assistance before, during or after your journey

• To manage existing enquiries and bookings

• To contact you regarding changes, operational matters or important travel information

 

Business, Legal and Security Purposes

​

• To maintain appropriate business and accounting records

• To comply with legal or regulatory obligations

• To prevent or investigate fraud, misuse, security incidents or unlawful activity

• To establish, exercise or defend legal rights where necessary

 

We will not ordinarily use personal information for purposes materially unrelated to those described above without providing appropriate notice or obtaining consent where required.

The Japanese Personal Information Protection Commission states that purposes of use should be sufficiently specific so an individual can reasonably understand how their information will be used.

​

5. Sharing Information With Travel and Service Providers

 

To arrange the services you request, we may need to provide relevant personal information to third parties involved in your journey.

​

Travel enquiries and our travel partner

Travel products under the Avocado.tours brand are planned and operated by 株式会社来来商事 (Chiba Governor Travel Agency Registration No. 2-1147), which is responsible for travel contracts and receipt of travel payments. Avocado Co., Ltd. operates the brand and website, forwards enquiries and provides transport within its licensed scope.

To respond to a travel-product enquiry, prepare a quotation or process a requested booking, we may forward your name, contact details, travel dates, group size, destinations and relevant service requests to 株式会社来来商事. We share only information needed for your request and obtain prior consent where required. Health, allergy or accessibility information is shared only where necessary and with the consent required by law. Merely visiting this website does not constitute consent to such disclosure.

For questions about information held by Avocado, contact info@avocado.tours. If your request concerns information held by the travel partner, we will help you reach the responsible company.

​

These may include:

​

• Hotels and accommodation providers

• Private transport operators and drivers

• Restaurants

• Cultural and activity providers

• Local artisans and experience operators

• Tour guides or other travel personnel

• Ticketing, reservation or transportation providers

• Other suppliers reasonably necessary to provide your requested travel services

 

We aim to share only the information reasonably necessary for the relevant provider to arrange or deliver the requested service.

 

For example, we may need to provide:

• Your name for a hotel or activity reservation

• Passenger numbers for transport arrangements

• Child-seat requirements to a transport provider

• Relevant dietary or allergy information to a restaurant

• Accessibility requirements to a hotel, transport operator or activity provider

 

We do not sell personal information to advertisers or unrelated third parties.

Where consent or another legal basis is required for disclosure to a third party, we will handle the disclosure in accordance with applicable law.

As a general rule under Japan's APPI, third-party provision of personal data requires appropriate legal handling and, in applicable circumstances, prior consent.

​

6. Third-Party Platforms, Systems and International Processing

 

We may use third-party platforms and service providers to operate our website, communications and business systems.

These may include services used for:

​

• Website hosting and website forms

• Email communications

• Messaging services

• Cloud storage

• Reservation or administrative systems

• Security and technical operation of the website

​

When you use services such as email, messaging platforms or other third-party services, information may also be processed in accordance with the privacy policies and terms of those providers.

Some providers may process or store information outside Japan.

Where applicable law requires specific measures in connection with overseas processing or transfers, we will take the steps reasonably required under applicable law.

We encourage users to review the privacy settings and policies of any third-party service they choose to use.

Japan's Personal Information Protection Commission specifically advises businesses using third-party platforms and applications to understand what information those services collect and to explain relevant collection clearly to users.

​

7. Data Security

 

We take reasonable organisational, administrative and technical measures designed to protect personal information against:

​

• Unauthorised access

• Unlawful use

• Loss

• Alteration

• Destruction

• Leakage or disclosure

 

Access to personal information is limited to persons who reasonably require access for business or operational purposes.

Where we use external service providers to process personal information on our behalf, we seek to use appropriate providers and manage such arrangements in accordance with applicable requirements.

However, no website, electronic communication system or method of data storage can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of information transmitted or stored electronically.

​

8. Data Retention

 

We retain personal information only for as long as reasonably necessary for:

​

• The purposes for which the information was collected

• Responding to an enquiry

• Preparing or managing a travel arrangement

• Providing customer support

• Maintaining appropriate business, accounting or operational records

• Resolving disputes

• Meeting applicable legal or regulatory obligations

 

Retention periods may therefore vary depending on the type of information and the nature of our relationship with you.

When personal information is no longer reasonably required, we will take appropriate steps to delete, anonymise or otherwise dispose of it in accordance with our operational practices and applicable law.

We do not state a fixed universal retention period because different categories of records may legitimately require different retention periods.

​

9. Your Rights and Requests

 

 Subject to applicable law, you may contact us regarding personal information we hold about you and request, where applicable:

​

• Confirmation of whether we hold your personal information

• Disclosure or access to your personal information

• Correction of inaccurate information

• Addition or deletion of information

• Suspension or cessation of certain uses

• Deletion or erasure where legally applicable

• Suspension of certain third-party disclosures

• Information about the purpose for which your personal information is used

 

We may request sufficient information to verify your identity before responding to a request.

We may also request additional information reasonably necessary to identify the relevant records.

Certain requests may be restricted or refused where permitted or required by applicable law. Where appropriate, we will explain our response.

If a legally permitted fee applies to a particular disclosure request, we will inform you before processing the request.

The APPI requires procedures for access and related requests concerning retained personal data to be available to individuals; a dedicated enquiry contact point can be used for this purpose.

To make a privacy-related request, please contact us using the details in Section 11 below.

​ 

10. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect:

​

• Changes to our services

• Changes to our website or business operations

• Changes to technology or service providers

• Changes to applicable laws, regulations or regulatory guidance

 

When we update this Privacy Policy, the revised version will be published on this page.

The date shown at the top of the Policy will indicate when it was most recently updated.

We encourage you to review this page periodically if you continue to use our website or services.

​

11. Contact Us

 

If you have questions about this Privacy Policy, the way we handle personal information, or wish to make a request relating to your personal information, please contact us.

 

Avocado.tours
Operated by Avocado Co., Ltd.

6-chome-7-6 Miyamachi
Yao, Osaka 581-0815
Japan

 

Email: info@avocado.tours
 

Tel: +81 (0)72-943-2666

 

Representative Director: 李 家豪 / Li Ka Ho

 

For privacy-related enquiries, please include sufficient information for us to identify your request. Please do not send passwords, payment card details or other unnecessary sensitive information by email.

We will respond to privacy-related enquiries and requests in accordance with applicable law.