Your confirmed pickup information will include the agreed meeting location and time. Pickup may be arranged from airports, hotels and other agreed locations depending on your journey.Please provide accurate hotel, flight or arrival information where relevant. If you are unable to locate your driver, contact our team using the details provided with your confirmed arrangement.

If your journey includes an airport pickup, please provide your correct flight number in advance.We will make reasonable efforts to respond to known flight delays, but waiting arrangements and any additional charges may depend on the circumstances and the confirmed transport conditions.If your flight changes significantly, please contact us as soon as possible.

Vehicle suitability depends on passenger numbers, luggage and the requirements of your journey.If you are unsure which vehicle to choose, provide your group and luggage details and select “Please Recommend” where available. Our team will recommend the most suitable arrangement.Actual luggage capacity can vary depending on suitcase size and passenger configuration.

Child-seat arrangements may be available depending on the vehicle and the child’s age and size.Please tell us the number and ages of children travelling with you as early as possible.If you are unsure which type is appropriate, ask our team for a recommendation.

Private journeys are planned carefully, but actual travel times may be affected by traffic, weather, crowds, road conditions and other operational factors.Your driver or team may recommend reasonable timing adjustments during the journey to help keep the overall schedule practical and comfortable.

Hotel check-in and check-out times, room configurations and facilities vary by property.If accommodation is included in your confirmed arrangement, the applicable details will be provided with your travel information.Requests such as connecting rooms, specific bed types or early check-in are subject to availability and cannot always be guaranteed.

Please tell us about important dietary requirements and allergies as early as possible.We will make reasonable efforts to communicate relevant information to restaurants or experience providers, but the ability to accommodate specific requirements depends on the individual provider.Travellers with serious allergies should exercise appropriate care and confirm suitability where necessary.

Weather, traffic, road closures, public transport disruption and other unexpected circumstances can affect travel in Japan.Where practicable, our team will assist with reasonable itinerary adjustments or alternative arrangements.Cancellation, refund or additional-cost treatment will depend on the affected service and applicable booking conditions.Please refer to our Cancellation Policy for general cancellation information.