AVOCADO.TOURS TERMS & CONDITIONS

 

Last Updated: September 2026

Welcome to Avocado.tours.

These Terms & Conditions govern your use of the Avocado.tours website and the submission of enquiries for private journeys, travel planning, private transport and related services.

Avocado.tours is operated by Avocado Co., Ltd.

By using this website or submitting an enquiry, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use the website or submit a request.

These website Terms & Conditions do not replace any travel contract terms, booking conditions, statutory travel terms or other documents that may apply to a confirmed travel arrangement.

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1. About Avocado.tours

 

Avocado.tours provides information and enquiry services relating to private travel in Japan, including personalised journey planning, private transport and access to accommodation, cultural experiences, dining and other travel-related services.

Services displayed on this website may be provided directly by Avocado.tours or arranged in cooperation with third-party service providers.

Information shown on the website is intended to help travellers explore available options and submit enquiries.

Unless expressly stated otherwise, the website itself does not constitute an offer capable of immediate acceptance and does not guarantee availability of any particular journey, vehicle, hotel, experience or other service.

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2. Website Enquiries Are Not Confirmed Bookings

 

Submitting a form through this website, including a:

• Plan Your Trip request

• Private Charter request

• Point-to-Point Transfer request

• Contact enquiry

does not by itself create a confirmed booking or travel contract.

No payment is required merely to submit an enquiry unless expressly stated otherwise.

After receiving your request, our team may contact you to:

• Clarify your requirements

• Confirm availability

• Recommend suitable arrangements

• Prepare an itinerary or journey proposal

• Prepare a quotation

• Explain applicable booking and cancellation conditions

A travel arrangement is not confirmed merely because an enquiry has been received or a proposal has been sent.

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3. Quotations and Journey Proposals

 

Any quotation, proposed itinerary or recommended arrangement provided by Avocado.tours is based on the information available at the time it is prepared.

Unless expressly stated otherwise, quotations and proposals are subject to:

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• Availability

• Supplier confirmation

• Operating schedules

• Seasonal conditions

• Applicable taxes and charges

• Changes requested by the traveller

• Any validity period stated in the quotation

 

Hotels, vehicles, restaurants, experiences and other services may become unavailable before a booking is confirmed.

Where a quoted arrangement becomes unavailable, we may suggest a reasonable alternative.

A proposal should not be considered a guarantee that every listed service remains available until confirmation has been completed.

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4. Booking and Contract Confirmation

 

Where you decide to proceed with a proposed arrangement, Avocado.tours will explain the steps required to confirm the booking.

Depending on the nature of the service, confirmation may require one or more of the following:

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• Written acceptance

• Completion of required traveller information

• Acceptance of applicable booking conditions

• Payment of a deposit or other amount

• Supplier confirmation

• Issuance of a booking confirmation or equivalent document

 

The point at which a legally binding travel or service contract is formed will be determined by the applicable confirmation documents, travel conditions, terms supplied for the particular arrangement and applicable law.

Where separate travel contract conditions, booking documents or statutory travel terms apply, those documents will govern the relevant confirmed arrangement.

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5. Prices, Taxes and Payment

 

Prices displayed generally on the website are illustrative unless clearly stated as a final confirmed price.

The final price for a private journey or transport arrangement may depend on factors including:

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• Travel dates

• Number of travellers

• Vehicle requirements

• Travel distance and duration

• Accommodation level

• Requested experiences or activities

• Seasonal demand

• Supplier pricing

• Taxes, tolls, parking or other applicable charges

 

The quotation or confirmation provided to you will specify the applicable price and, where relevant, the payment schedule and payment method.

Unless expressly stated otherwise, you should not assume that an enquiry price, example price or estimated price represents the final total cost.

Please do not send payment card information by ordinary email or through free-text form fields.

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6. Availability and Changes Before Confirmation

 

Travel services are subject to availability.

Avocado.tours may need to adjust a proposed itinerary, accommodation, experience, vehicle, route, timing or other component before a booking is confirmed.

Where a material change is necessary, we will aim to inform you and, where reasonably possible, propose an alternative.

Requests to modify an enquiry may also result in changes to:

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• Availability

• Travel time

• Vehicle requirements

• Supplier arrangements

• Price

 

We encourage travellers to inform us of requested changes as early as possible.

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7. Traveller Information and Responsibilities

 

You are responsible for providing information that is accurate and reasonably complete.

This includes information relating to:

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• Traveller names

• Travel dates

• Group size

• Ages of children where relevant

• Luggage

• Pickup and drop-off locations

• Contact details

• Dietary requirements

• Allergies

• Mobility or accessibility requirements

• Other requirements that may materially affect the arrangement

 

If important information changes, you should inform us as soon as reasonably possible.

We are not responsible for problems caused solely by materially inaccurate or incomplete information supplied by the traveller, except where applicable law provides otherwise.

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8. Children and Special Requirements

 

Travellers accompanied by children are responsible for providing appropriate information concerning the number and ages of children where relevant to the requested service.

Child-seat availability, type and suitability may depend on the child's age, size, vehicle and applicable safety requirements.

If you are uncertain which child seat is appropriate, please select Please Recommend or contact our team.

Travellers who require assistance relating to mobility, accessibility, dietary restrictions, allergies or other special requirements should tell us as early as possible.

We will make reasonable efforts to accommodate such requests but cannot guarantee that every supplier or location will be able to meet every requirement.

Additional costs may apply where special arrangements are necessary.

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9. Third-Party Travel and Service Providers

 

Some services included in a proposed or confirmed journey may be provided by independent third parties, such as:

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• Hotels

• Transport operators

• Restaurants

• Cultural venues

• Artisans

• Activity providers

• Guides

• Ticketing or reservation providers

 

Those providers may have their own operating rules, safety requirements, admission conditions, cancellation rules or other terms.

Where relevant, those conditions may apply in addition to the terms governing your arrangement with Avocado.tours.

Nothing in these Terms & Conditions excludes or limits any obligation or liability that Avocado.tours has under applicable law or under the formal travel contract applicable to a confirmed arrangement.

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10. Cancellations, Changes and Refunds

 

Cancellation and amendment conditions can vary depending on:

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• The type of travel arrangement

• The date of cancellation or change

• Hotels and other suppliers involved

• Transport arrangements

• Experiences or tickets already reserved

• The applicable travel contract

 

Before a booking is confirmed, we will provide or identify the applicable cancellation conditions where required.

For general website information, please also refer to our:

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Cancellation Policy

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The Cancellation Policy should be read together with any specific cancellation conditions, booking confirmation, travel conditions or other contractual documents supplied for your booking.

Where there is a conflict, applicable law and the specific contractual terms governing the confirmed booking will take priority.

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11. Delays, Weather and Circumstances Beyond Reasonable Control

 

Travel in Japan may occasionally be affected by events including:

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• Severe weather

• Natural disasters

• Traffic disruption

• Road closures

• Railway or transport disruption

• Supplier operational changes

• Government restrictions

• Safety concerns

• Other circumstances beyond reasonable control

 

Where such circumstances affect a journey, Avocado.tours will make reasonable efforts to assist and, where practicable, suggest alternative arrangements.

However, additional costs arising from changes may depend on the circumstances, the applicable travel contract and the terms imposed by relevant service providers.

Nothing in this section affects rights or remedies that cannot lawfully be excluded.

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12. Passports, Visas, Immigration and Travel Documents

 

Travellers are responsible for ensuring that they hold all documents necessary for travel, including where applicable:

• Valid passports

• Visas

• Immigration permissions

• Entry documentation

• Driving permits where relevant

• Insurance documents

• Other legally required documentation

General information provided by Avocado.tours regarding entry requirements or travel documentation is for assistance only unless expressly stated otherwise.

Requirements may change, and travellers should verify applicable official requirements before travelling.

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13. Travel Insurance

 

We recommend that travellers consider appropriate travel insurance covering matters relevant to their journey, which may include:

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• Trip cancellation

• Medical expenses

• Personal accident

• Travel delay

• Lost or damaged baggage

• Other unexpected events

 

The suitability and scope of any insurance policy is the traveller's responsibility.

Unless expressly stated otherwise, travel insurance is not automatically included in an Avocado.tours quotation.

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14. Website Content and Intellectual Property

 

Text, branding, graphics, photographs, designs, itineraries and other content appearing on the Avocado.tours website may be owned by Avocado.tours, Avocado Co., Ltd. or relevant licensors.

You may view and use the website for personal travel-planning purposes.

You must not, without appropriate permission:

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• Reproduce substantial website content for commercial use

• Copy or republish proprietary journey material as your own

• Use the Avocado.tours name or branding in a misleading manner

• Attempt to interfere with or damage the website

• Use the website for unlawful or fraudulent purposes

 

Third-party trademarks, photographs and other materials remain the property of their respective owners.

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15. Website Availability and Information

 

We aim to keep the website accurate and available, but we do not guarantee that:

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• The website will always operate without interruption

• Every item of information will always be completely current

• Every service displayed will remain available

• Technical errors will never occur

 

Travel information, schedules, prices and supplier details can change.

Where website information conflicts with a specific written quotation or confirmed booking document issued later, the more specific and current document should generally be relied upon, subject to applicable law.

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16. Liability and Applicable Legal Rights

 

Nothing in these Terms & Conditions is intended to exclude or restrict liability where such exclusion or restriction is prohibited by applicable law.

Our rights and obligations in relation to a confirmed travel arrangement may also be governed by:

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• Applicable Japanese law

• Applicable travel contract terms

• Booking conditions

• Statutory or approved travel business terms

• Specific supplier conditions where relevant

 

These Website Terms should therefore not be interpreted as replacing mandatory consumer rights or formal travel contract terms.

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17. Privacy

 

Personal information submitted through this website is handled in accordance with our:

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Privacy Policy

 

Our Privacy Policy explains what information we collect, how it is used, when it may be shared and how you can contact us regarding personal information.

By submitting an enquiry, you should ensure that any personal information you provide about another traveller is provided with appropriate authority.

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18. Changes to These Terms

 

We may update these Terms & Conditions from time to time to reflect changes to:

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• Our website

• Our services

• Business operations

• Applicable law

• Regulatory requirements

 

The latest version will be published on this page.

The date shown at the top indicates when these Terms were most recently updated.

Changes will not retrospectively alter a confirmed contract except where legally permitted or agreed.

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19. Governing Law and Contact

 

These Website Terms & Conditions are governed by the laws of Japan, subject to any mandatory rights or rules that apply to the traveller.

 

Questions regarding these Terms & Conditions may be directed to:

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Avocado.tours
Operated by Avocado Co., Ltd.

6-chome-7-6 Miyamachi
Yao, Osaka 581-0815
Japan

Email: info@avocado.tours
Tel: +81 (0)72-943-2666

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For questions relating to a specific booking or quotation, please provide the name and email address used for the enquiry so that we can identify the relevant request.